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FAQS

Frequently Asked Questions

Common questions

The reservation will be confirmed until 24 hours after the request. We request 24 hours to confirm if we have everything you need and if the dates are available. If the dates are not available or not enough places available, we will present an alternative plan for your approval.

Payment can be made by Paypal or Money-Transfer. This must be done 24 hours after confirming availability.

In case the client cancels the reservation until 72 hours before the time of the tour the money will be returned in full (100%).
In case Pineapple cancels the money will be returned in full (100%).

The Azores are known to have the 4 seasons in one day ... anything can happen!! Bring comfortable clothes and shoes. Light jacket! “Free style” moments can come up. So bring also a backpack with shorts / bikini, towel and slippers. You may not resist our waters and take a dive. You never know! We always have a backpack with this material ... again ... we never know what can happen!!
Very important: bring you Happy “A Game” and desire to see everything we have to offer.

Yes. If you are in downtown Ponta Delgada. Otherwise contact us.

In case the meal is included in the tour, the restaurant will always be with local food. And believe me ... we have a lot of food!!! If you have any allergies please let us know first.

Yes. You may want to buy some souvenirs along the way ... or a pineapple ... or try one of our "traditional bars." Be prepared!!!!!

The minimum age is 12 years.

Of course! We love to celebrate everything. Talk to us!

If you have any questions about our services do not hesitate to contact us.
PS: do not call me on a Sunday morning!!! Just kidding!!! We will do our best to respond within 24 hours.